Refund policy

To initiate a return of any unworn or unused items, please contact us at membership@eff.org within 30 days of receiving your order with your order number, the items you'd like to return, and the reason for the return. Customer is responsible for return shipping. 

You can also use this link to initiate a cancellation or return by following these instructions:

• Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
• Alternatively, sign in to your account
• In the "Email" field, enter your email address, and then click "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.
• Click "Request return" for the order that you want to submit the return for.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

This process complies with EU right of withdrawal and EU Directive 2023/2673.